1. Where is my order? How can I track it?

Once your order ships, you’ll receive a shipment confirmation email with a tracking number.

You can use this number to follow the delivery status. Please note that some orders may take up to six weeks to ship—refer to each product page for specific lead times.

If you have concerns about your order, contact info@hyfix.ai and include your full name, order number, address, and any available delivery details.

2. My product is damaged or needs to be replaced. Who do I contact?

If you purchased your product directly from HYFIX, please review our return policy for details on warranty coverage and return procedures.

For defective or damaged products, contact support@hyfix.ai.

For refunds or returning undamaged products, contact info@hyfix.ai.

If you purchased your product through an authorized distributor, please contact the distributor directly for support.

3. Do I need to pay customs duties or import taxes?

Customs duties, import taxes, and
any related fees are not included in the product price or shipping cost. These charges are determined by your country’s customs authorities and are the responsibility of the recipient. If applicable, the shipping carrier will contact you directly to arrange payment during customs clearance.

Please refer to Customs, Duties, and Import Fees information in Section 5 here for more details.

4. How can I ensure smooth customs clearance?

The best ways to help ensure a smooth delivery through customs are:

1. Provide accurate contact information at checkout, including both a phone number and an email address you check regularly, so that the shipping carrier can contact you.

2. Promptly pay any required customs fees to avoid delays.

3. Include your ZIP code or postal code in your address when placing your order.

If you have any additional questions, please include them in the message box and our team will reach out shortly.